Terms and Conditions
Description of Goods
Quantum Trading Industries (Pty) Ltd Trading as Alfa Kids (Registration number 2019/087182/07) is a business in the Baby and Toddler industry and provides Stroller, Carrycots, Car seats and other related products.
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed with a waybill number from our courier service linked to an order number from our store.
The offering on this website is available to South African clients only, please email or whatsapp us to make prior arrangements should you wish to purchase from outside South Africa
Return and Refunds Policy
The provision of goods and services by Alfa Kids is subject to availability. In cases of unavailability, Alfa Kids will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Alfa Kids shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment Options Accepted
Payment may be made via Visa, MasterCard and EFT.
Card Acquiring and Security
Card transactions will be acquired for Alfa Kids via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by Alfa Kids separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Alfa Kids takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Alfa Kids chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Alfa Kids may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Quantum Trading Industries (Pty) Ltd (Private Company) based in South Africa trading as Alfa Kids and with registration number 2019/087182/07 and Tasneem Onia and Ebrahim Essop (Directors).
Alfa Kids Contact Details Company Physical Address
Phone: +27 71 805 0100
Hours of operation: Mon to Fri 9:30am – 6:00pm
Physical Address: Unit 281 Balboa Park, Oakdene Park Drive, Oakdene Johannesburg, 2190