Alfa Kids offers free shipping of our products within the borders of South Africa. If you require shipping elsewhere on the globe email us your location and contact details and we will confirm a price before shipping.
Irrespective of the delivery method, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.
Please note that the time taken to ship an item is dependent on its stock availability. Our own products (Alfa Kids) are usually shipped within 1-3 working days. This means that it will take us 1-3 working days to get the product to our shipping providers.
Our partner products are usually shipped within 2-5 working days. This means that it will take us 2-5 working days to get the product from our partners and pass onto our shipping providers.
The delivery times listed below apply once we ship the item to you. We currently offer the following methods of delivery:
These are door-to-door services. The delivery address must be a physical address and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. We currently offer three courier options.
- Priority courier. In main centres, this will reach you the next business day after we ship your order.
- Standard courier. In main centres, this will reach you within 1- 2 business days after we ship your order.
- Economy courier. In main centres, this will reach you within 1 - 3 business days after we ship your order.
Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.