Refunds and Returns

Returns Policy

If you are not satisfied with your purchase as a result of receiving damaged, faulty or incorrect product delivery, please feel free to return any item to us within 7 calendar days of receipt. Get hold of us via our contact page or email address and supply us with the order number, we will then make arrangements to collect and replace.

Reason for return

Do I need to pay for collection?

Received damaged/faulty goods


Incorrect item delivered


Sub-standard quality

Case by case basis


Kindly note the following:

  • The actual product needs to be received by us in mint condition.
  • The item needs to be received by us within 2 weeks (14 calendar days).
  • If the product's outer packaging is unsealed, we will charge you for it.
  • Please include your order number or dispatch note inside the returned parcel.

Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to Alfa Kids). We cannot accept responsibility for damage occurring before it is delivered to us, or collected by us, even if this damage was caused by a third party.